HP Smart Tank Plus 651 Troubleshooting

The HP Smart Tank Plus 651 printer is an efficient printer but there are times even the best printers can face issues. But, with the right instructions and guidance, the printer error can be removed. When the printer prompts an error follow the below instructions and remove the printer error.

HP Smart Tank Plus 651 Offline issue

Windows 10

  • Power up the Windows PC and select the Start Button.
  • Open the Settings app to make a few changes to the printer settings.
  • From the Settings app, choose Printers & Scanners and select the HP Smart Tank Plus 651 printer.
  • Right-click the HP Smart Tank Plus 651 printer and a pop-up menu will appear.
  • From the pop-up menu, choose the option – Set as Default.
  • The printer will be active and it will be indicated with a green tick.

Windows 7, 8

  • Power up the Windows device and the HP Smart Tank Plus 651 printer.
  • To make a change to the printer and make it online, follow the instructions.
  • Choose the Windows icon and select the Control Panel.
  • Choose Printers and Devices and locate the HP Smart Tank Plus 651 printer.
  • If the HP Smart Tank Plus 651 printer driver is not online, it will be greyed out.
  • To bring the printer back online, locate the printer and right-click.
  • From the pop-up menu, choose Set as Default.
  • After the changes that have been made, the HP Smart Tank Plus 651 printer will be highlighted.
  • Complete the process and the printer will be back online.

MAC

  • Power up the Mac device and the HP Smart Tank Plus 651 printer.
  • Allow the printer and the device to remain idle for a few minutes.
  • Check if the cables that connect the printer and the device are intact.
  • Check the wireless connection as it should be active and stable.
  • The printer and the device should be connected to the same wireless connection.
  • Restart the printer and the Mac. Complete a check following the changes.
  • Restart the printer by removing the power cord from the printer’s end and then from the power supply.
  • Restart the device and allow it to remain idle. Make sure the printer is set as the default printer.

HP Smart Tank Plus 651 scanning error

Windows

  • Power up the Windows device and complete a few checks to ensure the printer connection is stable.
  • Check the wireless connection and make sure it is stable. The printer and the device should be connected to the same wireless connection.
  • To ensure the connection is stable, reboot the router.
  • Press and hold the power button down. Allow the wifi router to remain idle for a few minutes.
  • Restart the HP Smart Tank Plus 651 printer by removing the power cord from the rear end of the printer.
  • Then, remove the power cord from the power supply. Allow the printer and the driver should remain idle.
  • Power it back on after the printer has been idle for a few minutes.
  • Check the printer drivers to make sure it is updated and is functioning properly.

Mac

  • Power up the HP Smart Tank Plus 651 and the Mac device.
  • Check if the printer cables are intact and the connection between to stable.
  • Reboot the printer by removing the power cord from the rear end of the printer.
  • Remove the power cord from the power supply and allow it to remain idle.
  • Connect the power cord back to the printer and connect it to the power supply.
  • Check if all the scan settings are in order. Ensure the document is placed in the right manner while scanning.

Get in touch with our technical team when you face any issue with your new 123.hp.com/setup and installation. Contact us for assistance with downloading and installing printer drivers in a matter of minutes.

Click to Call

HP Smart Tank Plus 651 printer driver unavailable

  • Power up the HP Smart Tank Plus 651 printer and the device.
  • Check if there is an active wireless connection. The printer and the device should be connected to the same wireless connection.
  • Proceed further to check if there is an update available for the HP Smart Tank Plus 651 driver.
  • If there is an update available, the driver should be updated.
  • The same has to be done for the device as well. Update the device software.
  • Complete a check if the printer driver is connected back to the connection.
  • If there is an issue with the HP Smart Tank Plus 651 printer driver, uninstall the printer driver.
  • Complete the reinstallation of the HP Smart Tank Plus 651 driver to the device.

HP Smart Tank Plus 651 printer Will Not Connect to Wi-Fi

  • Power up the HP Smart Tank Plus 651 and the device.
  • Check if the wireless connection is stable and active.
  • Make an attempt to connect the printer driver to the wireless connection.
  • Use the WPS option to connect the printer and the wifi connection to establish a connection.
  • If there seems to be an issue with the printer and the connection, restart the wireless connection.
  • Press and hold the power button. Wait for all the LED lights to switch off.
  • Allow it to remain idle for a few minutes and power it back on in a few minutes.
  • Restart the printer and make an attempt to connect the printer to the wireless connection.

HP Smart Tank Plus 651 Print Jobs Stuck in Queue

Windows 10- Delete job files and restart

  • Move over to the Windows 10 device and locate the printer icon on the right-hand corner of the screen.
  • Double-click to open the printer. A list of all the current printer jobs will be available in the print queue.
  • Select all the ongoing print commands that are sent to the HP Smart Tank Plus 651 printer.
  • Select all the printer jobs and delete the files.
  • This will remove all the printer jobs from the list.
  • Restart the printer and connect the printer to the device.

MAC – Restart the router and printer

  • Click the power button and hold it down for a few seconds.
  • This will allow the printer to go off for a few minutes.
  • Allow it to be turned off for a few minutes.
  • Press and hold the power button again and it will power up.
  • Do the same for the wireless connection. Press and hold the power button.
  • Allow all the wifi routers’ led lights to be turned off.
  • Turn the wireless connection back on after a few minutes.

HP Smart Tank Plus 651 Printer can only print black

Check for driver issue

  • Power up the HP Smart Tank Plus 651 and the device.
  • Check if there is an error alert on the HP Smart Tank Plus 651 printer.
  • Take a test printer to identify the issue with the printer’s printing error.
  • Check the printer driver for an update.
  • If there is an HP Smart Tank Plus 651 driver update, complete it at once.
  • Restart the device and the printer should function properly.