HP Officejet Pro 9018e Troubleshooting

Windows

The simple instructions for solving the HP OJ Pro 9018e scanning problem are:

• Turn ON the windows computer and ensure it does not have any problem.
• Then, make sure that the Windows computer has a secure internet connection.
• Download HP Print and Scan Doctor software on the computer.
• Open the setup file of downloaded software, and the setup process begins.
• Follow the set of instructions given on the Windows screen.
• Install HP Print and Scan Doctor software on the computer.
• Open the installed software and click on the Start button.
• Choose your OJ Pro printer and click- Fix Scanning.

Contact our technical experts for detailed technical guidance.

Mac

The procedure for resolving the HP 9018e scanning issue is:

• Switch ON the Mac computer and make sure it is faultless.
• Ensure that the Mac computer has a stable wireless connection.
• Save HP Smart App software on the Mac computer.
• Run the saved software setup file on the Mac computer.
• Follow the on-screen instructions and finish the installation.
• After that, open the installed software and choose – Add Printer.
• Add the OJ Pro printer using the wizard instructions and choose- Printers.
• Select- Diagnose & Fix, choose the start button and wait for the troubleshooting process to be over.

For detailed guidance on this, call our tech experts.

HP Officejet Pro 9018e printer driver unavailable

Use the below procedure for solving the HP OJ Pro 9018e printer driver unavailable:

• Power up the computer and save the setup file of HP Easy Start Driver.
• Run the saved setup file and continue with the procedure given on the screen.
• Complete the installation and access the installed software.
• Select the given option- Scan Now on the software.
• Click on the Update button and finish the process with the wizard steps.
• Power off the HP 9018e printer, Wi-Fi router, and computer.
• After a few minutes. ON the HP Officejet Pro 9018e printer, computer, and wireless router.
• Print a file as a sample to ensure the HP Officejet Pro 9018e driver unavailable issue is properly fixed.

Call our technical professionals if you require additional assistance.

HP Officejet Pro 9018e Won’t Connect to WiFi

Connecting HP OJ Pro 9018e printer to the wireless network is simple. The general steps for setting up a wireless network on the HP 9018e are:

• Switch ON the HP Officejet Pro 9018e printer.
• Make sure that the HP 9018e printer has no issue.
• Access the OJ Pro printer panel and select the setup menu.
• Choose the network setup option and access the wireless settings.
• Select the wireless setup wizard, and several Wi-Fi networks will be on the Printer.
• Choose your Wi-Fi name and proceed with the wizard steps.
• When the wizard prompts, type the Wi-Fi network security key.
• Continue with the on-screen steps and finish the HP 9018e Wi-Fi setup process.
• Lastly, print a sample file with the HP Officejet Pro 9018e printer.

Still, if your HP OJ Pro 9018e printer fails to connect with the Wi-Fi, call us.

Windows 10- Delete job files and restart

If your HP OJ Pro 9018e print jobs stuck in queue problem occurs in the Windows 10 computer, use it with the procedure shown below:

• To begin with, ensure that the documents are properly saved and closed.
• Now, move on to the keyboard and press the keys (Windows & S Keys).
• A search bar will appear on the device screen; enter- service. msc.
• Continue and choose the “Printer Spooler” option.
• Then, choose the “Restart the Service” option.
• Wait until the ongoing process to complete.
• The problem will be resolved, and the OJ Pro 9018e printer will begin functioning.

Call our customer support team if you need more information on this process.

Mac – Restart the router and printer

If you face the print job stuck in queue problem with HP OJ Pro 9018e printer while printing with Mac OS, follow the below procedure and solve it:

• Access the wireless router WPS button, pre, and hold it until it gets off.
• Now, remove the USB cord from the wireless router.
• After that, press the OJ Pro printer power button.
• Hold on to the printer power button until the Printer deactivates.
• Disconnect the USB cord from the HP 9018e printer.
• Wait for a few minutes and plug in the USB cord to the Printer & router.
• Finally, activate the HP Officejet Pro 9018e printer and the desired Wi-Fi router.

If you face the same problem again, call our customer support experts.

HP Officejet Pro 9018e Printer can only print in black and white

Check for driver issue

If the HP OJ Pro 9018e printer prints only black documents, then solve it with the help of the below-given steps:

• Check and ensure that the HP Officejet Pro printer ink cartridges have correct ink levels.
• If the ink level of the cartridges is not correct, take out the ink cartridges.
• Insert new and correct ink cartridges into the HP 9018e printer ink cartridge slots.
• After that, open the preferred document that you want to take a print.
• Click on the displayed File button and select the option- Print.
• Make essential changes in the print settings on the screen and move on.
• Access the properties section and confirm that the colors are precisely selected.
• If the option “Print in Grayscale” is properly selected, remove the checkmark.
• Continue the on-screen steps and try Printing with the HP Officejet Pro 9018e printer.

Still, if your HP OJ Pro 9018e printer prints black documents, call our professional team.