HP Officejet Pro 8740 Troubleshooting

Troubleshooting offers a crystal-clear solution for all your reoccurring and other issues with a simple solution. First, ensure whether the printer is active or has any other basic cable-related issues. if everything is fine and you have trouble accessing your HP Officejet pro 8740 printer, use the below steps according to your error code displayed on the printer screen.

HP Officejet Pro 8740 Offline issue

Windows 10

  • Turn ON your Windows PC and select the Windows start icon. Tap to the Devices menu > Devices and Printers option.
  • Go to the Printers menu and search for your desired HP Oj Pro 8740 printer.
  • Then, right-click on the printer and bring it to the default to proceed next.
  • Try to enable the Windows PC to manage your printer and give Yes to confirm.
  • Next, reboot the printer and inspect whether the printer has turned default. Proceed with the print using the HP Officejet Pro 8740 printer.

Windows 7, 8

  • Don’t try to change the default printer settings. Let it be as per the recommendation and your regular printer model.
  • You need to set the default driver as the installed driver to proceed next.
  • Inspect whether the HP Oj Pro 8740 printer is active and not offline.
  • Proceed using the devices menu > printer icon to choose your desired printer.
  • Bring your printer to the default printer and reboot your Oj Pro printer.
  • Finally, you need to assign the print task and check whether the printer is active/online.


  • Initially, you have to reboot the MAC PC and wait for your MAC PC to turn active.
  • Ensure with the network connection on which the printer is connected is stable or not.
  • Then, reboot the wireless router and keep it nearby the HP Officejet Pro 8740 printer.
  • Try to disable the network settings of the router and unplug the power cord.
  • Use the power button to turn OFF the router and wait atleast 10 seconds to reconnect the power cord.
  • Inspect whether the network signal is active and reboot your MAC PC once.
  • Operate using the System preferences menu from the Apple icon.
  • Select the Printers and scanners to receive the list of available printer names.
  • Choose the desired printer and tap to view the print queue.
  • Insists to stop the troubleshooting and move on with the given on-screen steps to add your printer.
  • Configure the printer to Wi-Fi and attempt for sample print work.
  • If still, you face offline issues, you can reinstall the latest HP Officejet Pro 8740 driver file.

HP Officejet Pro 8740 scanning error


  • Inspect whether the printer is free from all the software and connectivity issues.
  • Look whether the network stability and online status of the printer proceeding with print work.
  • If you see an unstable network, reboot the router and connect the printer to it.
  • Then, track the given on-screen steps to make the Wi-Fi connectivity active.
  • Utilize the settings menu > wireless test report.
  • Tap to the print report and select the wireless network report to receive the files.
  • Alternatively, use the Wi-Fi button to inspect the network status and activeness.
  • Finally, you need to press the Wi-Fi and information button to obtain the Wi-Fi report.


  • Switch ON your HP Officejet Pro 8740 printer and your MAC PC first.
  • Once you notice any error message on the PC display, turn OFF your MAC.
  • Power Off your HP Officejet Pro 8740 printer by removing the power cords from its ports.
  • Then, attempt to reboot MAC and relax until the MAC PC turns online & active.
  • Try to reconnect the power cord and get your HP Oj Pro printer activated.
  • Do assign the scan task using your MAC PC interface to the printer.
  • Select the desired document and keep it on the cleaned scanner glass facing upwards.
  • Try to do all the necessary scan settings and select the format and scan destination.
  • Confirm with the scan button and finish the scanning work without any issue.

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HP Officejet Pro 8740 printer driver unavailable

  • Initially, you have to reboot the PC and use the Programs and features menu.
  • Try to select your HP Oj Pro printer model and hit the uninstall button.
  • On the next page, use the Devices and Printers option to get the related printers.
  • Locate your printer’s name and right-click on your printer model to choose to uninstall/remove button.
  • Hit the printer driver button and wait for the required printer driver.
  • Prefer the driver that you want to delete and hit the uninstall button.
  • Give yes to confirm the process and relax until the driver gets uninstalled.
  • Further, you need to restart the PC and use the Devices menu to pick add menu.
  • Select your desired Oj Pro 8740 printer model and register it to your PC to print.

HP Officejet Pro 8740 printer won’t connect to WiFi

  • Initially, look at whether the Oj Pro 8740 printer, PC, and router are in an active state.
  • Next, connect your smartphone or PC using the same Wi-Fi as your printer.
  • Inspect whether the smartphone and PC are compatible with the Oj Pro 8740 printer.
  • Arrange your printer by completing the ink cartridge installation.
  • At the same time, load the quality or recommended paper sheets to the input paper tray.
  • Then, keep your printer nearby the router and check whether they have any WPS buttons.
  • If found, press the WPS button on the printer and select the WPS button on the router.
  • Next, install the HP Smart App and register the printer to Wi-Fi at ease.
  • Do assign the print task and start the print work using the Oj Pro 8740 printer.

HP Officejet Pro 8740 Print Jobs Stuck in Queue

Windows 10- Delete job files and restart

  • Do assign a print task to get an auto-generation of files on your Windows PC.
  • Try to delete all the print jobs if the generated file has any issues.
  • You need to save the ongoing works and you need to reboot the printer & PC.
  • Utilize the start menu > printer icon to pick your devices.
  • Tap to the printer spooler menu > reboot option.
  • You need to wait for the PC to get idle and start printing the file

MAC – Restart the router and printer

  • First, eradicate the power cord or hit the power button to turn OFF the router.
  • Try to disconnect all the USB cables from your printer and turn off your printer.
  • Now, restart your printer and reconnect the USB/Ethernet cable.
  • Try to reconnect the power cord to the router and turn it on the router.
  • If you happen to see whether it shows any buffers and configure the printer to the router.
  • Select the document assign the print task and continue

HP Officejet Pro 8740 Printer can only print black

Check for driver issue

  • Check whether the HP Officejet Pro 8740 printer is an all-in-one printer device.
  • Receive the color copy or a self-test report via the steps below.
  • Hit the settings menu once you turn off the Oj Pro printer.
  • Make use of the setup menu > tools > reports menu to proceed.
  • Take the test quality report menu and carry out the given screen guidelines below.
  • Prefer your desired HP Oj Pro printer model and hit the print test quality menu.
  • Or else, use the quality report using the HP Smart App by registering your printer.
  • Finally, make sure the HP printer hardware is proper to proceed next.
  • Else, print a quality report from the HP Smart App by choosing your printer.
  • Check if your printer quality is up to the mark and continue to print.