HP Officejet Pro 8620 Troubleshooting

The HP Officejet Pro 8620 is known to be one of the most efficient printers, but there is a high possibility the printer might face a few issues from time to time. When there is an issue with the printer there is no need to panic. The solution to your printer issues can be found in the instructions below. Or, get in touch with us for handheld assistance.

HP Officejet Pro 8620 Offline issue

Windows 10

  1. Activate the HP Officejet Pro 8620 device and see its status display.
  2. If you place the printer in close proximity to the wireless router, you’ll ensure a strong and reliable wireless connection.
  3. If necessary, restart the device and the wireless connection.
  4. Make sure that the printer is the default.
  5. Modify the setting in the settings menu of your Windows 10 machine.
  6. Finally, make sure there is a recent driver update for your HP Officejet Pro 8620. Take advantage of the latest revision and apply it.

Windows 7, 8

  1. Start up the Windows machine and the HP Officejet Pro 8620 printer.
  2. Go check the printer to see if it is connected.
  3. Ensure that the printer is designated as the default printer. Launch the settings menu.
  4. Make your selection in the Printers and Devices menu. You need to find the HP Officejet Pro 8620 printer.
  5. To make this your default, right-click and choose the option.
  6. The HP Officejet Pro 8620 printer may be restarted and used normally again.

Mac

A Mac and an HP Officejet Pro 8620 printer need to be activated.

  1. Make sure a wireless network is established between the printer and computer.
  2. Resolve the HP Officejet Pro 8620 offline problem by adjusting a few settings on your device.
  3. Simply choose Printers from the System Preferences menu that appears after clicking the Apple symbol.
  4. Look for the HP Officejet Pro 8620 printer on the list and click on it to open up the configuration menu.
  5. Selecting “Set as Default” will get the printer back online.

HP Officejet Pro 8620 scanning error

The HP 8620 printer sometimes shows a scanning error. Here we are explaining the method to solve the scanning error while using Windows and Mac devices.

Windows

  1. Start the HP Officejet Pro 8620 machine and see whether the problems persist.
  2. Remove any clutter from the scanner’s surface, and make sure the bed is clean.
  3. Verify that a wireless connection exists between the computer and the printer.
  4. If you’re using a scanner, take care to position the document properly.
  5. While scanning the paper, make sure the internal settings are correct.
  6. If you need help fixing the scanning problem on your HP Officejet Pro 8620, don’t hesitate to get in touch with us.

Mac

  1. Switch on the HP Officejet Pro 8620 printer and the Mac computer.
  2. Update the scanner driver for your HP Officejet Pro 8620 printer if you’re using it.
  3. Verify a wireless connection is established between the printer and the HP Officejet Pro 8620.
  4. Try resetting the printer and seeing if the scanning issue still appears.
  5. If you’re scanning files using an internal process, double-check your settings to make sure they’re correct.
  6. While scanning documents, be sure to use the correct format.

Get in touch with our technical team when you face any issue with your new 123.hp.com/setup and installation. Contact us for assistance with downloading and installing printer drivers in a matter of minutes.

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HP Officejet Pro 8620 printer driver unavailable

  1. The HP Officejet Pro 8620 printer needs to warm up, so turn it on and let it alone for a few minutes.
  2. In order to fix the underlying problem, you need to reset the HP Officejet Pro 8620 printer.
  3. You’ll need to unplug the printer’s power cable from the back end for a short while and reattach it afterwards.
  4. Verify if there is a newer driver version available for your HP Officejet Pro 8620 printer.
  5. If a newer driver for the HP Officejet Pro 8620 is available, install it.
  6. If problems persist after that, try reinstalling the driver for your HP Officejet Pro 8620 printer.

HP Officejet Pro 8620 printer won’t connect to WiFi

  1. To test the wireless connection, turn on the HP Officejet Pro 8620 printer.
  2. Verify the connectivity status of the wireless network.
  3. In order to fix the wireless connection, you need to reboot the wireless router.
  4. To power off the router, press and hold the button for a few seconds.
  5. Restart the router, then use the WPS button on the printer to reconnect it to the network.
  6. After resetting the printer’s wifi connection, it will once again be available for use.

HP Officejet Pro 8620 Print Jobs Stuck in Queue

Windows 10- Delete job files and restart

  1. Press the printer button to cancel current print jobs.
  2. You may find it in the screen’s bottom left corner. Just double-click the icon to open it.
  3. Choose to remove all print jobs by selecting them in the list and clicking the appropriate button.
  4. Press and hold the power button for a few seconds to reset the HP Officejet Pro 8620.
  5. Once the printer is done printing, it will switch off and go back online.
  6. Continue providing test prints to finalize the link.

Mac – Restart the router and printer

  1. Walk around to the back of the router where the power switch is located.
  2. To turn off all of the LED lights, press and hold the power button for a few seconds.
  3. Stop what you’re doing and reboot the router.
  4. Now, please go to the printer and push and hold the power button until the printer begins to operate.
  5. The HP Officejet Pro 8620 printer will shut off and then restart automatically.
  6. Get your HP Officejet Pro 8620 printer set up with your wireless network.

HP Officejet Pro 8620 Printer can only print black

Check for driver issue

  1. Walk around to the back of the router where the power switch is located.
  2. To turn off all of the LED lights, press and hold the power button for a few seconds.
  3. Stop what you’re doing and reboot the router.
  4. Now, please go to the printer and push and hold the power button until the printer begins to operate.
  5. The HP Officejet Pro 8620 printer will shut off and then restart automatically.
  6. Get your HP Officejet Pro 8620 printer set up with your wireless network.