HP Officejet Pro 7740 Troubleshooting

The HP Officejet Pro 7740 printer is one of the excellent choices for printing. Though it is a good choice, sometimes the users might come across certain issues. As a result, here we are explaining the method to solve some common 123.hp.com/ojpro7740 printer problems. The method explained here are simple and easy to implement.

HP Officejet Pro 7740 Offline issue

Windows

The HP Officejet Pro 7740 printer shows offline error sometimes while using the Windows OS. In this situation, use the below method and resolve it.

  • Power up the Windows device and ensure it has no issue.
  • Then, download the HP Print and Scan Doctor on the Windows device.
  • Double-click on the downloaded software to run it on the computer.
  • After that, move on with the procedure shown on the Windows screen.
  • Finish the process, open the software, and choose the Start button.
  • Now, choose your preferred HP printer name and run the diagnostic.
  • If your OJ Pro printer name is not in the Windows device, then go to the next step.
  • Choose- My Product is not listed and move on with the wizard steps.
  • Add the HP OJ Pro 7740 printer to the device.
  • Access the “Printers & Scanners” section to continue.
  • Select the option- Let Windows manage my default printer.
  • Choose your OJ Pro printer name and choose it as the default option to print.
  • Check the USB cords connected to the printer and ensure it is perfect.
  • Now, the HP OJ Pro 7740 printer has become online.

Call our customer support professionals for more information on this.

Mac

The HP OJ Pro 7740 printer might become offline when you are trying to print via a Mac device. If you experience this issue, solve it using the below method.

  • Actuate the Mac operating system and ensure it is stable.
  • Download the software (HP Smart App) on the Mac device.
  • Click on the software setup file two times.
  • Follow the software setup steps given on the Mac device screen.
  • Finish the HP Smart App software setup process and access the software.
  • Choose the Printer button and Click- Diagnose and Fix.
  • Select the Start option and wait for the analyzing process to complete.
  • Now, click on the Apple menu and go for the System Preferences option.
  • Choose- Printers and Scanners shown on the Mac device.
  • Select the minus symbol shown near the HP printer name and delete the printer.
  • Click on the plus symbol and re-install the HP 7740 printer.
  • Still, if the printer is offline, move on to the System Preferences section.
  • Choose- Printers and Scanners & right-click on the Mac computer screen.
  • Click- Reset Printing, choose- Reset, and complete the process.
  • Select- Plus icon and re-add the OJ Pro 7740 printer using the on-screen steps.

If still, the HP Officejet Pro 7740 printer is offline, call us.

HP Officejet Pro 7740 scanning error

The HP OJ Pro 7740 printer is good for scanning and delivering documents in top quality. However, it might show scanning errors sometimes. Considering this, we are mentioning the method to fix the scanning error easily.

Windows

Here are the steps to resolve the HP 7740 scanning error while using the Windows device:

  • Power up the Windows operating system.
  • Make sure the Windows operating system has no problem.
  • Ensure the wireless network is stable on the Windows OS.
  • Get the HP Print and Scan Doctor software on the computer.
  • Click two times on the software and follow the on-screen instructions.
  • Complete the HP Print and Scan Doctor software installation process.
  • Open the software and choose the displayed option- Start.
  • Finally, click on your OJ Pro printer and choose- Fix Scanning.

Call our customer care experts if you need extra support.

Mac

Here are the steps to resolve the HP 7740 scanning error while using the Windows device:

  • Power up the Windows operating system.
  • Make sure the Windows operating system has no problem.
  • Ensure the wireless network is stable on the Windows OS.
  • Get the HP Print and Scan Doctor software on the computer.
  • Click two times on the software and follow the on-screen instructions.
  • Complete the HP Print and Scan Doctor software installation process.
  • Open the software and choose the displayed option- Start.
  • Finally, click on your OJ Pro printer and choose- Fix Scanning.

Call our customer care experts if you need extra support.

Get in touch with our technical team when you face any issue with your new 123.hp.com/setup and installation. Contact us for assistance with downloading and installing printer drivers in a matter of minutes.

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HP Officejet Pro 7740 printer driver unavailable

The simple method for fixing the HP 7740 printer driver not available is:

  • ON the computer and confirm it has an active wireless network.
  • Get the software- HP Easy Start driver on the Windows/Mac computer.
  • Open the downloaded software setup file and move on with the on-screen steps.
  • Finish the process and access the HP Easy Start driver.
  • Click on the Update button shown near the HP 7740 printer name.
  • Proceed with the on-screen instructions and complete the process.
  • Then, turn off the computer, Wi-Fi router, and HP 7740 printer.
  • Wait for some time and actuate the HP Officejet Pro 7740 printer.
  • Next, switch ON the computer and Wi-Fi router.
  • Lastly, print any page to confirm the printer driver problem is fully fixed.

If still, the OJ Pro 7740 printer driver not available issue occurs, call our technical team.

HP Officejet Pro 7740 printer won’t connect to WiFi

If the OJ Pro 7740 printer fails to connect with the wifi network, fix it using the instructions discussed below:

  • To begin with, activate the HP OJ Pro 7740 printer.
  • Make sure the OJ Pro printer is flawless and access its control panel.
  • Select the given Setup button and access the network setup menu.
  • Select the wireless settings option and tap the shown wireless setup wizard.
  • A range of Wifi networks will display on the HP printer screen.
  • Select the desired wifi name and carry on with the wizard steps.
  • Finish the HP OJ Pro 7740 wireless setup and take a sample print.

If you need any clarification about the below method, call our tech team.

HP Officejet Pro 7740 Print Jobs Stuck in Queue

Windows 10- Delete job files and restart

  • Turn ON the computer, which is in connection with the OJ Pro printer.
  • Ensure the documents open on the device are properly saved & closed.
  • Then, press the keys- Windows logo and S gave on the keyboard.
  • Type – Service.msc on the shown search bar and carry on.
  • Click- Print Spooler and choose- Restart the Service.
  • Wait until the process to over and try to print with HP OJ Pro 7740 printer.

Mac – Restart the router and printer

  • Turn ON the computer, which is in connection with the OJ Pro printer.
  • Ensure the documents open on the device are properly saved & closed.
  • Then, press the keys- Windows logo and S gave on the keyboard.
  • Type – Service.msc on the shown search bar and carry on.
  • Click- Print Spooler and choose- Restart the Service.
  • Wait until the process to over and try to print with HP OJ Pro 7740 printer.

HP Officejet Pro 7740 Printer can only print black

Sometimes the HP OJ Pro 7740 printer delivers only black prints. In this scenario, use the standard instructions below and resolve it:

  • Check and confirm the HP 7740 printer ink cartridges are faultless.
  • If the cartridges have inaccurate ink levels, take off the cartridges.
  • Take the new cartridges and remove the packing materials from them.
  • Make sure the new cartridges have an appropriate ink level.
  • Load new cartridges into the OJ Pro printer cartridge slots and close those slots.
  • Access the HP 7740 printer paper tray and place a bunch of papers on it properly.
  • Close the paper tray and open a document on the Windows/Mac computer.
  • Select the File menu, choose- Print, and make changes in the print settings.
  • Finally, select the displayed option- Print and print a color page.