HP Officejet Pro 6978 Troubleshooting

Troubleshooting can solve various printer-related solutions that might change or give enhanced printer access and output. Utilize the HP Official page and start the printer access in no time concerning the given on-screen guidelines. Now, let’s connect through the provided on-screen to retain the printer’s actual setup process.

HP Officejet Pro 6978 Offline issue

Windows 10

  1. Turn ON the printer and inspect whether the HP OfficeJet Pro 6978 model has been under -set as the default printer.
  2. When you see the HP OfficeJet Pro 6978 is offline, the printer might not be under set as the default printer.
  3. Access using the Windows device’s control panel and choose Printers & Scanners to make the change.
  4. You will get the list of printer names to select and pick the desired HP OfficeJet Pro 6978 from it.
  5. Choose the printer > Manage which will be redirected to other options.
  6. Finalize with the Set as default, and do select apply option to save the changes simultaneously.

Windows 7, 8

  1. If your printer is not under the set as a default printer option, use the below steps.
  2. Tap the Windows button and connect through the control panel. You will be redirected to other options. Here, pick the Printers & Scanners.
  3. Now, all the devices will be added to the Windows 7 or Windows 8 device on your screen.
  4. Look whether the HP Officejet Pro 6978 appears in greyscale, which shows the printer is offline.
  5. Prefer the desired printer and right-click for more options.
  6. Finalize with the option- “Set as Default” printer and save & apply the changes.


  1. Initially, you need to restart all the devices connected to the printer and the HP Officejet Pro 6978.
  2. Switch ON the printer by pressing and holding the power button for a few seconds.
  3. Access through the device and shut it down and try to press & hold the power button on the Wi-Fi router until it switches off.
  4. Permit the devices to stay on off status for a few minutes and turn it ON.
  5. Provide the HP Officejet Pro 6978, device, and the Wi-Fi router time to settle active.
  6. Connect through the device settings to pick the System Preference > Printers & Scanners.
  7. From the shown list of printers that are connected which is shown on the screen.
  8. Prefer the desired printer – HP Officejet Pro 6978 from the list. Make sure whether the printer is available to connect.
  9. It is also one of the reasons the printer is not connected to the device- it’s actually due to some network issue.
  10. Confirm with the active wireless connection and connect the HP Officejet Pro 6978 printer.

HP Officejet Pro 6978 scanning error


  1. Switch ON the HP Officejet Pro 6978 and the device.
  2. Make sure it is connected to the active wireless with respect to the printer and the device.
  3. Inspect whether the wireless connection is stable with the proper speed to connect.
  4. Ensure whether the printer and the device are connected to the same wireless to escape from the connectivity issues.
  5. If you have any other source of wireless connection, configure it through the HP Officejet Pro 6978.
  6. Access the device and inspect the HP Officejet Pro 6978 printer drives that have done their updates.
  7. If needed, try to update it. If the problem still persists, then the printer driver has to be uninstalled.
  8. Finally, access using the HP support page to download and install the driver.
  9. Complete the process by installing the driver. After that, the issue should no longer prevail.


  1. There can be two reasons for this issue of the HP Officejet Pro 6978 not scanning is the wireless network connection and the driver issue.
  2. Try to remove the power cord from the HP Officejet Pro 6978 printer while still powered up.
  3. Whereas, this can make the printer to reset and automatically be powered up.
  4. Now, your printer is successfully connected to the wireless connection. Make sure the printer and the device are connected using the same wireless network.
  5. Inspect whether there is any requirement for printer drivers. Confirm its update process and complete the update process.
  6. If the issue persists, uninstall the HP Officejet Pro 6978 printer and reinstall it.

Get in touch with our technical team when you face any issue with your new 123.hp.com/setup and installation. Contact us for assistance with downloading and installing printer drivers in a matter of minutes.

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HP Officejet Pro 6978 printer driver unavailable

  1. Initially, look at whether the connected PC is active and running with an updated OS.
  2. Move on with the devices and printers menu to locate the HP Officejet Pro 6978 printer.
  3. Right-click on your active printer model and operate using the firmware section.
  4. Mark all the outdated drivers and hit the uninstall button.
  5. Hit the yes to delete all the drivers and wait until you remove your printer.
  6. Then, reboot your PC and access using the secure web browser on your PC.
  7. Move using the support page of an official HP website with the help of a printer model.
  8. Hit the driver menu to download and install the latest Officejet Pro driver.
  9. Further, access using the devices menu to add your HP Oj Pro 6978 printer to the PC.
  10. Select the desired document, and make a test print task to check if the 123 hp Oj Pro 6978 driver is compatible.

HP Officejet Pro 6978 printer won’t connect to WiFi

  1. Start the process by turning ON the HP OfficeJet Pro 6978 printer.
  2. Check whether you have an active wireless connection for all your devices like printers and devices and under the same network.
  3. Inspect the connection at its stable speed. Conduct a speed check to proceed next.
  4. Check the compatibility of the connected wifi router with reference to the HP OfficeJet Pro 6978 printer.
  5. Try to restart the HP OfficeJet Pro 6978 printer and connect it back.
  6. Access through the HP OfficeJet Pro 6978 and select the wireless icon.
  7. Pick the desired Settings option > wireless setup wizard.
  8. Make use of the list of available wireless networks that show on the printer’s display.
  9. Specify the needed wifi credentials and relax until the wireless setup completes.

HP Officejet Pro 6978 Print Jobs Stuck in Queue

Windows 10- Delete job files and restart

  1. Try to find the printer icon on the device. Whereas, it can be located at the bottom right of the screen.
  2. Tap the icon on the displayed pop-up screen reference to all the current print jobs.
  3. Mark all the print jobs and confirm with the remove them.
  4. Delete the current jobs and attempt to restart the printer.
  5. Turn ON the HP Officejet Pro 6978 after ensuring the changes and use the printer.

MAC – Restart the router and printer

  1. Ensure that all the files are saved and closed. Continue with the proper printer setup.
  2. Carry on with the given instructions and complete the setup procedure.
  3. When the printer is turned ON, try to remove the power cord when the printer is actively on.
  4. Permit to stay for a few minutes and check whether the printer is back to normal work.
  5. Try to restart both the printer and Wi-Fi router.
  6. Let it be turned off for a few minutes.
  7. Finally, configure it back and access through the HP Officejet Pro 6978 to the WIFI connection.

HP Officejet Pro 6978 Printer can only print black

Check for driver issue

  1. This type of issue can occur due to an error on the driver. As your driver might require updated or reinstalled.
  2. Access through the driver using the control panel and right-click to update the driver.
  3. Still, the problem remains happening still the update is complete, try to reinstall the driver.
  4. For that, you need to uninstall the existing printer driver on your device and restart it.
  5. Access the secured browser using the printer key reference to the HP support website.
  6. Specify the details of the printer and finish the download and the installation of the HP Officejet Pro 6978 printer driver.