HP Officejet Pro 6978 offline

The HP Officejet Pro 6978 printer is an all-in-one wireless printer. For the HP Officejet Pro 6978 printer to function online, the printer should indicate an online status. There are various reasons and issues that contribute to the HP Officejet Pro 6978 printer’s offline status. When the printer indicates an offline status, the instructions should be followed to bring the HP Officejet Pro 6978 printer back online. Contact us for further assistance to bring the HP Officejet Pro 6978 printer back online.

Reasons Why HP Officejet Pro 6978 offline error displays?

Bad connectivity

  1. The HP Officejet Pro 6978 printer should be connected to a wireless connection at all times.
  2. The wireless connection should be active and stable at all times for it to remain online.

Inappropriate power supply.

  1. The power supply of the HP Officejet Pro 6978 printer should be accurate.
  2. The HP Officejet Pro 6978 printer should be connected directly to a power supply.

Incorrect printer settings

  1. The HP Officejet Pro 6978 printer settings should be set accurately.
  2. The printer should be set to function online and it should be set as the default printer.

Outdated printer drivers

  1. The HP Officejet Pro 6978 printer driver should be updated at all times.
  2. The printer driver should be updated from the HP Support page.

How to get my HP Officejet Pro 6978 back online on Windows?

Step 1: Disable Use printers offline

  1. Move over to the device the HP Officejet Pro 6978 printer is connected to.
  2. Open the Settings app on the device and choose Printers and Devices.
  3. Locate the HP Officejet Pro 6978 printer from the list and right-click.
  4. From the pop-up menu, choose the option to bring the printer back online.
  5. Once the changes have been made, apply the changes to the device.
  6. Following this, the printer will be brought back online.

Step 2: Reinstall HP Officejet Pro 6978 printer

How to uninstall the printer?

  1. If there is an issue with the HP Officejet Pro 6978 printer driver, uninstall it.
  2. On the device, open the Service app and locate the HP Officejet Pro 6978 printer.
  3. Right-click and choose the option to Uninstall, to remove the printer driver online.
  4. Complete the on-screen instructions to uninstall the printer driver.
  5. Proceed to download the HP Officejet Pro 6978 driver from the website.

How to add printer?

  1. Follow the steps to complete the process of adding the printer to a device.
  2. Power up the device and open the Settings app. Choose Printers and Devices.
  3. Following this, choose Add Printer. A list of printers will appear after choosing this.
  4. Choose the desired printer from the list, HP Officejet Pro 6978.
  5. With this, the HP Officejet Pro 6978 printer will be added to it.
  6. Begin using the HP Officejet Pro 6978 printer in online mode.

Step 3: Cancel old documents

  1. Old and existing print commands should be removed from the printer.
  2. This could be causing an issue with the HP printer’s offline status.
  3. Remove the existing files by selecting all the files and right-click.
  4. Following this, from the pop-up menu, choose delete.
  5. All the old files will be removed from the HP Officejet Pro 6978 printer.
  6. Following this, the HP Officejet Pro 6978 printer will be back online.

Step 4: Set “HP Officejet Pro 6978 printers” as default

  1. Move over to the HP Officejet Pro 6978 printer and the device.
  2. Choose the Setting app and choose Printers and Devices.
  3. Following this, locate the HP Officejet Pro 6978 printer from the list.
  4. Right-click the HP Officejet Pro 6978 printer and select set as default.
  5. This will make the HP Officejet Pro 6978 printer the default printer.
  6. It will fix the issues with the HP Officejet Pro 6978 printer offline issue.

Get in touch with our technical team when you face any issue with your new 123.hp.com/setup and installation. Contact us for assistance with downloading and installing printer drivers in a matter of minutes.

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How to fix HP Officejet Pro 6978 printer going offline on Mac?

Step 1: Remove extra printers

  1. Remove extra printers HP Officejet Pro 6978 to resolve the offline issues.
  2. This could cause an issue with the HP Officejet Pro 6978 printer.
  3. Choose the Settings app and open the printers and devices.
  4. Following this, from the list, identify all the printers that are not in use.
  5. Complete the process by removing all the printers that are not in use.
  6. Use the right-click option to remove the option from the list.

Step 2: Reset the printing system

  1. Move over to the HP Officejet Pro 6978 printer. Restart the device.
  2. Remove the Power supply connecting cord.
  3. It should first be removed from the printer and then from the power supply.
  4. Allow the HP Officejet Pro 6978 printer to remain turned off.
  5. Connect the HP Officejet Pro 6978 printer back online using the power cord.
  6. Proceed further and connect the HP Officejet Pro 6978 printer back online.

Step 3: Set “HP Officejet Pro 6978 printer” as the default

  1. Move over to the Mac device and choose the Apple icon.
  2. From the given list, choose System Preference and then the printers and devices.
  3. Locate the HP Officejet Pro 6978 printer from the list and right-click.
  4. From the options available, select the option set as Default.
  5. This will bring the HP Officejet Pro 6978 printer back online.
  6. It is vital that the printer should work online at all times.

Step 4: Update printer driver

  1. Update the HP Officejet Pro 6978 printer driver at once when there is one available.
  2. Move over to the device and open the preferred browser. Enter the details of the HP support website.
  3. Enter the details of the HP Officejet Pro 6978 printer and the operating system.
  4. Following this, choose the driver that should be updated.
  5. Proceed further by downloading and installing the HP Officejet Pro 6978 printer driver.
  6. Complete the process by completing the on-screen instructions.

Frequently Asked Question

1. Why is my Officejet Pro 6978 printer offline?

  • You can sense your HP Officejet Pro 6978 printer’s driver may seem to be corrupted or faulty which may lead to the lack of communication between the devices.
  • Ensure whether the printer & devices’ Hardware is working properly.

2: How to fix the HP Officejet Pro 6978 printer offline problem?

  • Get nearby to the active windows 10 system to use the start button and pick the printer and scanners.
  • Next, you have to right-click on your local printer model and use the option- Set printer as default.

3: Steps to turban HP Officejet Pro 6978 printer’s offline to online?

  • Continue with the See what’s the printing option by right-clicking on the desired printer name. Press the start button and tap on the section- Devices and Printer.
  • Now, you have to use the Printer and Faxes option and just Right-click on the desired HP Officejet Pro 6978 printer model to see what’s printing.

 

 

 

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