HP Officejet Pro 6970 Troubleshooting

The HP Officejet Pro 6970 printer is efficient, but there are changes the printer could face issues from time to time. The key is to resolve the HP Officejet Pro 6970 printer issues with the right instructions. To assist in the process we have added the instructions to resolve printer issues. Alternatively, get in touch with us for hand-held assistance to resolve the printer issues.

HP Officejet Pro 6970 Offline issue

Windows 10

  1. Power up the HP Officejet Pro 6970 printer and check for alerts on the printer.
  2. Begin restarting the printer and check if the issues continue to remain.
  3. Make sure the printer is set as the default printer. Move over to the device.
  4. Choose the control panel and select the HP Officejet Pro 6970 printer from the list.
  5. Right-click to access the pop-up menu and choose set as default printer.
  6. Give confirmations for the changes to apply and use the printer in an online mode.

Windows 7, 8

  1. The HP Officejet Pro 6970 printer can indicate offline when a new printer is added.
  2. Ensure the printer is set to function online and it should be set as the default printer.
  3. Move over to the printer connected to the device and open the control panel.
  4. Choose the HP Officejet Pro 6970 printer and right-click and choose Set as Default.
  5. Following this, from the pop-up menu choose Use Online and confirm changes.
  6. Restart the HP Officejet Pro 6970 printer and continue to use the printer online.

Mac

  1. Begin the process by restarting the HP Officejet Pro 6970 printer.
  2. Ensure the printer is connected to an active wireless connection.
  3. Check if the HP Officejet Pro 6970 printer is set to work online.
  4. Make the changes to the device. Choose System Preference and choose HP Officejet Pro 6970.
  5. Right-click to access the pop-up menu and choose set as default. Apply the changes.
  6. Contact us for further assistance in resolving the printer offline issue on the Mac device.

HP Officejet Pro 6970 scanning error

Windows

  1. Power up the HP Officejet Pro 6970 printer and the device the printer is connected to.
  2. The common reason behind why the scanner could face issues is the driver.
  3. The HP Officejet Pro 6970 scan driver and the device software should be updated.
  4. Complete the update if it is available for the HP Officejet Pro 6970 scan driver and the device.
  5. Complete the installation and complete a test to ensure the scanner issue has been resolved.
  6. If there are further issues, get in touch with us for assistance with the HP Officejet Pro 6970 scanner.

Mac

  1. Begin the process by restarting the HP Officejet Pro 6970 printer and the device.
  2. Make sure the HP Officejet Pro 6970 printer is connected to an active wireless connection.
  3. Further, check if the HP Officejet Pro 6970 scan driver is updated. If not, complete the update.
  4. Ensure the Mac device software is also updated. Complete the software installation at once.
  5. Following this, restart the HP Officejet Pro 6970 printer and Windows device.
  6. Reinstall the HP Officejet Pro 6970 printer driver on the device and confirm.

Get in touch with our technical team when you face any issue with your new 123.hp.com/setup and installation. Contact us for assistance with downloading and installing printer drivers in a matter of minutes.

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HP Officejet Pro 6970 printer driver unavailable

  1. Power up the Officejet Pro 6970 printer and the device the printer is connected to.
  2. Check if the printer is connected to an active wireless connection.
  3. Ensure the HP Officejet Pro 6970 printer driver is updated. Complete the process when needed.
  4. Following this, reinstall the HP Officejet Pro 6970 printer driver from the device.
  5. Restart the printer and the device. Proceed with the next step.
  6. Reinstall the HP Officejet Pro 6970 printer driver on the device and complete a check.

HP Officejet Pro 6970 printer won’t connect to WiFi

  1. When there is an issue with the HP Officejet Pro 6970 printer connection, follow the steps.
  2. Ensure the wireless connection is active and stable. Complete the process and proceed further.
  3. Restart the wireless router and proceed further to restart the device connected to the printer.
  4. Power up the HP Officejet Pro 6970 printer and connect the printer to the wireless connection.
  5. Use the wireless protected setup to connect the printer to the wireless. Use the WPS push button.
  6. Press and hold the WPS push button down on the printer and the router and complete the connection.

HP Officejet Pro 6970 Print Jobs Stuck in Queue

Windows 10- Delete job files and restart

  1. Move over to the HP Officejet Pro 6970 printer and locate the printer icon on the desktop.
  2. Click the printer icon on the device to access the list of current print jobs.
  3. Select all the current print jobs on the printer and select all the files and delete the files.
  4. Restart the HP Officejet Pro 6970 printer by removing the power cord from the printer.
  5. Allow the HP Officejet Pro 6970 printer to remain turned off for a few minutes.
  6. Connect the printer back online using the power cord and power up the printer.

MAC – Restart the router and printer

  1. Move over to the wireless router and press and hold down the power button.
  2. This will allow the router to turn off. Allow the router to remain idle for a few minutes.
  3. Connect the router back to the power supply and ensure the LED lights are steady.
  4. Move over to the printer and remove the power cord connect to the printer.
  5. Allow the printer to remain turned off for a few minutes and connect it back online.
  6. Connect the printer back to the power supply and turn the printer back on.

HP Officejet Pro 6970 Printer can only print black

Check for driver issue

  1. There could be issues with the HP Officejet Pro 6970 printer due to the printer driver.
  2. The HP Officejet Pro 6970 printer driver should be updated at all times.
  3. The printer driver should be downloaded from the HP Support website.
  4. Update the printer driver on the device and complete the installation.
  5. If there are still issues with the driver, uninstall the printer driver.
  6. Reinstall the driver or get in touch with us for further assistance with the HP Officejet Pro 6970.