HP Officejet 8028e Troubleshooting

Troubleshooting your HP Officejet 8028e printer is simple. Follow the latest troubleshooting steps listed in the HP Oj printer manual. Keep your Oj 8028e printer error-free to print your home office and business files with no hassles. Here are a few troubleshooting steps to recover the Oj 8028e printer functionality.

HP Officejet 8028e Offline issue

Windows 10

  1. Power up the HP Officejet 8028e printer and check if the status indicates offline.
  2. Move over to the Windows 10 device and choose the Settings option.
  3. Select Printers and Devices and locate the HP Officejet 8028e printer.
  4. Following this, right-click the HP Officejet 8028e printer for more options.
  5. Select the option – Set as Default. After the change has been made, check the status.
  6. If the printer continues to indicate offline, then restart the HP Officejet 8028e printer.

Windows 7, 8

  1. This change can occur when other printers are added to the Windows 7, 8 devices.
  2. Check if the printer is set to work online and it should be set as the default printer.
  3. Move over to the Windows device and open the device’s control panel.
  4. Following this, choose Printers and devices and locate the HP Officejet 8028e printer.
  5. Select the HP Officejet 8028e printer from the list and right-click.
  6. Select the two options – Mak printer online and Set as Default printer.

MAC

  1. Power up the HP Officejet 8028e printer and the Mac.
  2. Check if the printer is connected to an active wireless connection.
  3. Ensure the printer is set as the default printer. Make the changes through System Preference.
  4. Following this, make the changes for the HP Officejet 8028e printer to function as the default printer.
  5. Check the HP Officejet 8028e driver. It should be updated to avoid offline status.
  6. Restart the HP Officejet 8028e printer and check the printer’s status.

HP Officejet 8028e scanning error

Windows

  1. Power up the HP Officejet 8028e printer and check the scanner.
  2. It should be free of debris or any other foreign objects as they could cause an issue.
  3. Proceed further by checking the connection between the printer and the device.
  4. The wifi connection should be stable where the printer and the device are connected.
  5. Complete a driver update if it is available for the HP Officejet 8028e scan utility driver.
  6. Proceed further to restart the HP Officejet 8028e printer and take a test scan.

Mac

  1. Turn on the HP Officejet 8028e printer and move over to the printer.
  2. Ensure the Mac is connected to the same wireless connection as the printer.
  3. Check the scanning area of the printer and ensure the connections are stable.
  4. If there is an update available for the HP Officejet 8028e scan driver, complete it.
  5. Proceed further to download the HP Officejet 8028e scanner driver if available.
  6. Restart the Mac and the HP Officejet 8028e printer and check the status.

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HP Officejet 8028e printer driver unavailable

  1. Turn on the HP Officejet 8028e printer and check the printer’s current status.
  2. This is an issue with the HP Officejet 8028e printer driver.
  3. Check if there is a printer update that is available for the HP Officejet 8028e.
  4. If there is an update available, complete the process at once.
  5. It is also required to reinstall the HP Officejet 8028e driver if there is a continued issue.
  6. Download the HP Officejet 8028e printer driver from the official HP Support website.

HP Officejet 8028e printer Won’t Connect to WiFi

  1. Power up the HP Officejet 8028e printer and check the wireless connection.
  2. Restart the HP Officejet 8028e printer and the wifi connection to resolve the issue.
  3. While the HP Officejet 8028e printer is powered up, remove the power cord from the rear end.
  4. Press and hold the power button down on the wireless router and allow both devices to remain turned off.
  5. Following this, connect the power back to the HP Officejet 8028e and the router.
  6. Use the WPS push button method to connect the printer to the wireless connection.

HP Officejet 8028e Print Jobs Stuck in Queue

Windows 10- Delete job files and restart

  1. Locate the printer icon on the Windows tabs. It will be found in the right corner.
  2. Double-click the printer icon and the printer files will be made available.
  3. Select all the files and right-click. Choose to delete to remove the files.
  4. To restart the printer, press and hold the power button down on the printer.
  5. Following this, allow the printer to remain idle for a few minutes.
  6. Connect the printer back online by switching the HP Officejet 8028e on.

MAC – Restart the router and printer

  1. Power up the HP Officejet 8028e printer and allow it to remain idle.
  2. While the printer is powered up, remove the power cord and allow it to be turned off.
  3. Meanwhile, move over to the wireless router, locate the power button and press it down.
  4. The router should be turned off for a few minutes before connecting it back.
  5. Connect the power cord back to the HP Officejet 8028e printer and then the power supply.
  6. Turn on the wireless connection router and check the internet connection.

HP Officejet 8028e Printer can only print black

Check for driver issues

  1. Complete the first obvious check of the ink cartridges. There should be sufficient ink in the cartridges.
  2. Ensure there is no damage caused to the HP Officejet 8028e printer as well. Replace it if needed.
  3. Following this, check the HP Officejet 8028e driver. The driver is also a reason for the printing colour issues.
  4. Ensure that there is no corruption in the printer driver. Uninstall the driver if needed.
  5. The driver can be downloaded from the HP Support website and installed on the device.
  6. Restart the HP Officejet 8028e printer and continue to use it without any issues.