HP Officejet 3830 Troubleshooting

Enjoy high-quality prints with HP Officejet 3830 printer. Though it is the best printing solution, you might experience some problems with this HP printer. It includes printer driver unavailable, printer offline, print jobs stuck in the queue, etc. As a result, here we are listing down the methods for HP Officejet 3830 troubleshooting.

HP Officejet 3830 Offline issue

Windows 10

If the HP OJ 3830 printer is offline while printing from a Windows computer, then you can make it online easily. For this, use the method explained below:

  • Move on to the desired computer and switch ON it.
  • Check and ensure that the computer has a fast internet connection.
  • Search for HP Print and Scan Doctor software file and save it when you get it.
  • Run the saved software setup file on the Windows operating system.
  • Move on with the instructions shown on the Windows device.
  • Complete the HP Print and Scan Doctor software installation and open it.
  • Choose the Start option and your HP printer will be on the screen, select it.
  • Run the diagnostic and check whether your OJ printer name is there.
  • If the HP OJ 3830 printer is not on the computer; choose- My Product is not listed.
  • Move on with the procedure given on the wizard and add your OJ printer.
  • Now, click the start button on the computer and choose the control panel option.
  • Go to the Printers & Scanners option; click it.
  • Confirm the option- “Let Windows manage my default printer” is properly unchecked.
  • Then, when the OJ 3830 printer name appears on the screen, select it.
  • Continue with the wizard steps and make the HP 3830 printer the default choice.
  • Check and confirm that the power cables connected to the printer are perfect.
  • Now, the HP Officejet 3830 printer will convert into online mode.
  • Lastly, print a document.

For technical guidance, call our customer support experts.


There are situations when the HP OJ 3830 printer becomes offline. As a result, we are mentioning the method to convert your offline printer to online mode.

  • Turn ON the Mac computer and confirm that it has no issues.
  • After that, check the wireless connection in the Mac computer and ensure it is safe.
  • Now, search for the HP Smart App file and when you find it, save it on the computer.
  • Open the HP Smart App setup file on the Mac computer.
  • Then, continue with the on-screen setup procedure and finish the setup process.
  • Access the installed software and go for the Printer option.
  • After that, select the option- Diagnose and Fix.
  • Now, select the start button and wait for the analysing process to finish.
  • Choose the Apple icon given on the Mac device and select- System Preferences.
  • Select the Printers & Scanners option and choose the Home menu.
  • Remove the HP OJ 3830 printer from the Mac computer.
  • Click on the displayed Plus symbol and add your OJ 3830 printer to the computer.
  • Now, go to the System Preferences section again and choose- Printers and Scanners.
  • Right-click on the screen and go for the Reset Printing option.
  • After that, choose the Reset option to proceed and complete the process.
  • Choose the Plus symbol and set up the HP 3830 printer using the wizard instructions.
  • Check the USB cables connected to the HP printer and ensure it is stable.
  • Lastly, take a print of the sample.

Contact our technical support team if you require more technical assistance.

HP Officejet 3830 scanning error


Are you facing a scanning error in HP OJ 3830 printer while printing files from a Windows device? If yes, then solve it using the set of instructions given below:

  • Switch ON the Windows device and ensure that the device has no problem.
  • Check the Windows computer and confirm to have a secure internet connection.
  • Search and download the installation file of HP Print and Scan Doctor on the device.
  • Now, run the installation file on the computer and move on with the wizard steps.
  • Finish HP Print and Scan Doctor installation and open it.
  • A Start button will be on the screen, click on it.
  • When you see the HP 3830 printer name on the screen, choose it.
  • Choose the Fix Scanning button and wait for the resolving process to finish.
  • Finally, try to scan files from the Windows device using HP 3830 printer.

If still, you face the same problem, feel free to call us.


If you see a scanning error with HP Officejet 3830 printer, then you can solve it easily. For this, you have to follow the set of procedures listed below:

  • ON the preferred Mac operating system and confirm it does not have any issue.
  • Check the internet connection of the device and ensure it is active.
  • Search and save HP Smart App setup file on Mac operating system.
  • Open the saved HP Smart App setup file on the computer.
  • Carry on with the wizard instructions and finish the HP Smart App setup process.
  • Access the HP Smart App on the computer and choose the Add Printer option.
  • Use the on-screen procedure and add the HP 3830 printer.
  • Select your Printer; go for the Printers section and select- Diagnose & Fix.
  • Click on the Start button and wait for the resolving process to finish.

Feel free to reach our tech support team for more technical support.

Get in touch with our technical team when you face any issue with your new 123.hp.com/setup and installation. Contact us for assistance with downloading and installing printer drivers in a matter of minutes.

Click to Call

HP Officejet 3830 printer driver unavailable

What if HP Officejet 3830 driver is not available on the computer? Don’t know. Here is the simple procedure for fixing this problem:

  • Move on to the desired computer and ON it.
  • Now, confirm that the computer’s internet connection is accurate.
  • Search for the suitable HP Easy Start driver installation file.
  • When you find the file, download it properly on the computer.
  • Access the HP Easy Start driver file and choose the Scan Now button.
  • When you see the update option near your printer name, choose it.
  • Off the wireless router and HP Officejet 3830 printer.
  • After that, off the connected operating system.
  • Remove the power cable connected to the OJ printer and computer.
  • Now, you have to wait for a few seconds, connect the power cable to the printer.
  • Then, connect the other end of the power cord to the computer.
  • ON the wireless router, HP Officejet 3830 printer, and computer.
  • Lastly, try to print a file.

Call our tech support team for more guidance.

HP Officejet 3830 printer Won’t Connect to WiFi

The HP OJ 3830 printer might fail to connect with the computer Wi-Fi network. Now, for connecting the printer to the Wi-Fi network, use the below-listed procedure:

  • Switch ON the HP Officejet 3830 printer and access its control panel.
  • A setup option will be on the printer, choose it.
  • Select the network settings menu and choose the wireless settings option.
  • Access the wireless setup wizard on the OJ printer.
  • Now, multiple Wi-Fi networks will be on the HP 3830 printer.
  • Choose your desired Wi-Fi name on the OJ 3830 printer.
  • Proceed with the wireless setup instructions given on the screen.
  • When the screen prompts, provide the Wi-Fi security code.
  • Finish HP Officejet 3830 wireless setup as per the wizard steps.
  • Access the file you need to print and open it on the computer.
  • Select the menu- File and choose the Print option.
  • After that, change the Print settings as per the requirements.
  • Select the button- Print and the printer will deliver the print.
  • Finally, print a document.

Contact our tech support team for additional information.

HP Officejet 3830 Print Jobs Stuck in Queue

Windows 10- Delete job files and restart

Sometimes you face print jobs stuck problems with the HP 3830 printer. To solve this, solve the instructions given below:

  • Initially, access the computer and ensure it is properly activated.
  • Save and close the documents on the computer.
  • Now, move on to the keyboard and press (Windows and S) keys.
  • A search bar will be on the computer screen.
  • Enter “service.msc” on the search bar and continue.
  • You will see the Print Spooler option, click on it.
  • After that, restart the computer and wait for the process to finish.
  • The HP Officejet 3830 printer will begin functioning.

Contact our customer care executive for detailed information.

MAC – Restart the router and printer

While printing with HP 3830 printer from Mac device, sometimes you may come across print jobs stuck problem. Now, the method to resolve this printer problem is:

  • To start with, access the desired wireless router.
  • Press the router power button and do not leave it until it gets properly switched off.
  • Remove the power cable connected to the wireless router.
  • Now, go to the HP Officejet 3830 printer power button.
  • Press the power button and do not leave until the printer deactivates.
  • Disconnect the power cable from the HP 3830 printer.
  • Now, you have to wait for some time and plug in the power cable to the printer.
  • Plugin the power cable to the router & computer and activate all the devices.

If you need any clarification on this method, contact our customer support experts.

HP Officejet 3830 Printer can only print black

Sometimes HP OJ 3830 printer delivers only black prints. In such a situation, use the below instructions and solve it.

  • To start with, open the HP 3830 printer ink cartridge slots.
  • Take out the ink cartridges inserted into the cartridge slots.
  • Check the ink levels in the cartridges and ensure it is accurate.
  • If the ink level is not accurate or cartridges have any problem, remove them.
  • Get proper ink cartridges and confirm it has accurate ink level.
  • Install the new ink cartridges into the OJ 3830 cartridge slots.
  • Close the HP OJ 3830 ink cartridge slots properly.
  • After that, move on to your computer and open a document on it.
  • Select the file menu and choose the option- Print.
  • Now, the wizard will ask to adjust the Print settings, adjust them as per the requirements.
  • Remove the checkmark from the option “Print in Grayscale”, if there is a checkmark.
  • Select the OK button and print a document.
  • When you get the print, check and confirm the problem is clearly resolved.

Call us if you have any queries or need clarification on this procedure.