HP Envy Photo 7858 Troubleshooting

The HP Envy Photo 7858 printer is an effective and efficient printer, but there are times the print might face issues from time to time. It is vital that HP users understand the basic steps that should be followed to complete the HP Envy Photo 7858 troubleshooting process. Follow the steps below for more details on how to resolve common issues with the HP Envy Photo 7858 printer.

HP Envy Photo 7858 Offline Issue

Windows 10

  1. Power up the HP Envy Photo 7858 printer and check if the printer still indicates that it is offline.
  2. Check if the printer is connected to an active wifi connection. The connection should be stable.
  3. Check if the HP Envy Photo 7858 is set as the default printer. Move over to the control panel.
  4. Choose Printers and Devices from the menu and locate the HP Envy Photo 7858 printer.
  5. Hover over the HP Envy Photo 7858 model and click the option “Set as Default.”
  6. This will cause the printer to come back online. Restart the printer if needed.

Windows 7, 8

  1. Turn on the HP Envy Photo 7858 printer and check the printer’s status.
  2. Some of the issues that are causing the printer to remain offline are network or driver.
  3. Check if the HP Envy Photo 7858 printer is connected to an active wireless connection.
  4. Following this, ensure the HP Envy Photo 7858 printer driver is also updated.
  5. If there is an available update, complete the update process at once.
  6. Following this, update the software of the Windows device the printer is connected to as well.

Mac

  1. Power up both the HP Envy Photo 7858 and the Mac device. Check the printer’s status.
  2. Ensure the printer is set as the default printer. Changes could occur when other printers are added.
  3. Move over to the Mac and choose the Apple icon and select System Preferences.
  4. Select Printers and choose the HP Envy Photo 7858 printer from the list.
  5. Following this, click on the HP Envy Photo 7858 printer option and choose Set as Default.
  6. Apply the changes and take a test print to ensure the HP Envy Photo 7858 printer is back online.

HP Envy Photo 7858 Scanning Error

Windows

  1. Power up the HP Envy Photo 7858 printer and check the connections to the printer.
  2. The printer should be connected to the wifi for the commands to be sent and received.
  3. Check the glass scanner. It should be free of debris or other foreign objects.
  4. Clean the glass scanner and check the scan driver for an update.
  5. If there is an update available, download and install the updated scan driver.
  6. Restart the HP Envy Photo 7858 printer and take a test scan.

Mac

  1. Turn on the HP Envy Photo 7858 printer and the Mac device.
  2. Check if the HP Envy Photo 7858 printer indicates an alert. Rectify the alert.
  3. Meanwhile, check the wireless connection. The connection should be active and connected.
  4. Clear the HP Envy Photo 7858 scanner from debris and other objects.
  5. Check the HP Envy Photo 7858 scan driver for an update. Complete it.
  6. The HP Envy Photo 7858 Scan Driver should be reinstalled if the issue continues.

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HP Envy Photo 7858 printer driver unavailable

  1. If the printer is turned on, begin the process by restarting the HP Envy Photo 7858 printer.
  2. Move over to the printer and remove the power cord from the rear end of the HP Envy Photo 7858 printer.
  3. Allow the HP Envy Photo 7858 printer to remain idle for a few minutes and connect it back.
  4. After a few minutes, connect the HP Envy Photo 7858 printer back online using the power cord.
  5. Meanwhile, check the driver. If there is an update that is available, complete it.
  6. If there is an issue after the HP Envy Photo 7858 driver update, reinstall the HP Envy Photo 7858 driver.

HP Envy Photo 7858 printer won’t connect to WiFi

  1. Restart the HP Envy Photo 7858 printer at the beginning of the HP Envy Photo 7858 printer process.
  2. Check if the wireless connection is available. It should be stable and active for the connection to be proper.
  3. Place the HP Envy Photo 7858 printer close to the wireless connection router.
  4. Restart the wireless router by turning off the router and waiting for all the LED lights to turn off.
  5. Connect the router back online and proceed further to connect the printer back to the wireless connection.
  6. Use the WPS push button method to connect the HP Envy Photo 7858 to the router.

HP Envy Photo 7858 Print Jobs Stuck in Queue

Windows 10- Delete job files and restart

  1. There could be an issue with the printer when print commands have been sent to the printer.
  2. The issue with the ongoing print jobs can be resolved by deleting the print jobs from the list.
  3. Move over to the device and locate the printer icon from the bottom of the screen.
  4. A list of print jobs will be available. Select all the files and delete them from the list.
  5. Meanwhile, click the Windows icon on the screen and click the power button.
  6. Click the restart option and allow the device to come back online in a few minutes.

Mac – Restart the router and printer

  1. Power up the HP Envy Photo 7858 printer and allow it to remain idle for a few seconds.
  2. Following this, remove the power cord from the rear of the HP Envy Photo 7858 printer.
  3. Remove the other end of the power cord from the power supply and leave the printer to be turned off.
  4. Connect the power cord back to the printer and power it up back online.
  5. Within a few minutes, the printer will be back online and proceed further to use the printer.
  6. Move to the Mac and click the restart option. Leave the device to complete the process.

HP Envy Photo 7858 Printer can only print black

Check for driver issue

  1. Power up the HP Envy Photo 7858 printer and move over to the device that the printer is connected to.
  2. On the device, check if there is an update available for the HP Envy Photo 7858 printer driver.
  3. If there is an update, complete the process immediately. Update the HP Envy Photo 7858 printer driver.
  4. If there is an issue despite the driver update, the HP Envy Photo 7858 driver should be reinstalled.
  5. Move over to the HP Support website and enter the details of the printer, such as the model name.
  6. Complete the installation of the HP Envy Photo 7858 driver by following the on-screen instructions.