HP Envy Photo 7855 Troubleshooting

The HP Envy Photo 7855 printer can fail to function from time to time. But, the below steps will assist in the process of resolving the HP Envy Photo 7855 printer issues. Details on how to troubleshoot the HP Envy Photo 7855 printer has been mentioned below. Follow these simple steps to ensure the HP Envy Photo 7855 printer will continue to function effectively without any issues.

HP Envy Photo 7855 Offline Issue

Windows 10

  • Power up the HP Envy Photo 7855 printer and the Windows device.
  • Click the Windows icon on the device and access the main menu.
  • Choose Settings app and select Control Panel.
  • From here choose, Drivers and Scanners.
  • Choose Driver and Scanners, and the list of printers will appear.
  • Select the HP Envy Photo 7855 printer and right-click.
  • From the popup menu, select Set as Default.
  • After the setting has been made, reboot the HP Envy Photo 7855 printer.
  • This will bring the printer to online mode.

Windows 7, 8

  • Power up the HP Envy Photo 7855 printer and the Windows 7 and 8 devices.
  • Click the Windows menu and Control Panel to complete removing the offline issue.
  • Choose Printers and Scanners, which will redirect to a list of printers.
  • Choose HP Envy Photo 7855 printer from the device and right-click.
  • On right-clicking, a popup menu will appear and choose Set as Default.
  • The HP Envy Photo 7855 printer will appear highlighted on making the change.
  • This is an indication the printer is connected online.

MAC

  • Switch on the HP Envy Photo 7855 printer and the Mac device.
  • Click on the Apple icon and choose the System Preference.
  • Choose Printers and Scanners; a list of printers will appear.
  • Select the HP Envy Photo 7855 printer and right-click.
  • Choose Set as Default, and a green tick will appear on the HP Envy Photo 7855.
  • Following this, check the wireless connection if the issue continues to exist.
  • Make sure there is an active wireless connection.
  • The connection should be stable and connect the printer.
  • Once the connection has been established, the printer will indicate online.
  • If the problem still exists, Reinstall the HP Envy Photo 7855 Driver.

HP Envy Photo 7855 Scanning Error

Windows

  • Check if there are any connectivity issues.
  • Make sure there is an active connection.
  • The connection should be stable for the scanning process to take place.
  • If there is an issue, restart the wifi router and allow the network to buffer.
  • Once the connection is back on, try connecting the printer to the connection.
  • Take a test scan to make sure the issue of the scanner is removed.
  • Alternatively, the printer driver should be updated.
  • Check the windows device for an available update.
  • Complete the installation, and the scanner should function.

Mac

  • Turn on the Mac device and power up the HP Envy Photo 7855 printer.
  • Complete a quick check to make sure there are no indications of an error on the printer.
  • Complete the check and proceed to check the network connection.
  • The connection should be stable, and the printer can be connected.
  • Proceed to check the connectivity issues of the printer.
  • The cable should be intact, and the connection should be strong.
  • Remove the power cord from the rear end of the printer and the power supply.
  • Allow the HP Envy Photo 7855 printer to remain turned off for a few minutes.
  • Power it back up with the power cord connected to the printer and the power supply.
  • Once the printer has been rebooted, take a quick test scan.

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HP Envy Photo 7855 printer driver unavailable

Complete the below steps to resolve the issue with the HP Envy Photo 7855 printer driver unavailable.

  • Power up the HP Envy Photo 7855 Printer.
  • Check if there are any indications of an alert on the printer.
  • Initiate the process by first restarting the HP Envy Photo 7855.
  • Remove the power cord from the rear end of the printer.
  • Next, remove the power cord from the power supply.
  • Allow the HP Envy Photo 7855 to remain idle.
  • Connect the power cord back to the printer and then to the power supply.
  • Following this, power it up and check if the issue with the printer has been resolved.
  • Check the HP Envy Photo 7855 driver. If an update is available for the driver, it has to be completed.
  • Check the device. The software should be updated and then checked if the issue still exists.

HP Envy Photo 7855 printer won’t connect to WiFi

  • Power up the HP Envy Photo 7855 printer and the device.
  • Check if the printer is connected to the device.
  • The connection should be established if the printer is not connected to the device.
  • Make sure there is an active wireless connection.
  • The wireless connection should be stable and work at a proper speed.
  • Restart the HP Envy Photo 7855 printer and connect the printer to the device.
  • Note that the printer and the device should be connected to the same wireless connection.
  • If the printer and the device are connected to the same network, the HP Envy Photo 7855 will function.

HP Envy Photo 7855 Print Jobs Stuck in Queue

Windows 10- Delete job files and restart

  • When print files are sent to the printer, the could be an issue.
  • Files sent to the printer can face issues from time to time.
  • Reboot the Windows PC and remove all the ongoing print jobs.
  • Locate the printer icon on the right-bottom corner of the screen.
  • Double-click the icon and select all the files and click Delete.
  • Next, change the printer start-up to Automatic.
  • Open Services app, Printer Spooler and right-click.
  • Choose Start-Up and then set it to Automatic.
  • Once these changes have been made, the printer will begin to function.

MAC – Restart the router and printer

  • Power up the HP Envy Photo 7855 printer.
  • While the printer is powered up, the restart process can be completed.
  • While the printer is powered up, pull out the power cord from the printer’s rear end.
  • Pull out the power cord from the power supply and allow it to remain idle for a few minutes.
  • After a few minutes, connect the power cord back to the printer and then the power supply.
  • Turn it back on. Meanwhile, restart the wireless router.
  • Press and hold the power button on the wireless router and allow all the led lights to be switched off.
  • Power it back on and allow the internet to buffer.
  • Connect the printer and the wireless connection to establish a connection using the WPS method.

HP Envy Photo 7855 Printer can only print black

Check for driver issue

  • Make sure the printer is a multifunctional printer.
  • Complete a quick test printer to check the area of an issue with the printer.
  • Move over to the printer and select the Setting menu followed by Setup Icon.
  • Select tools and reports and click on Print Test Report.
  • Choose the printer model – HP Envy Photo 7855 and click test quality.
  • The print test will indicate any issues with the HP Envy Photo 7855 driver.