HP Deskjet 3772 Troubleshooting

The HP Deskjet 3772 printer is an excellent option for printing, scanning, etc. However, it might show some issues. Considering this, here we are mentioning the procedure to solve the DJ printer problems. With the below-shown procedure, solve the respective DJ printer problems without hassle.

HP Deskjet 3772 Offline issue


If the HP 3772 printer is offline, then convert the DJ printer into the online mode with the method listed below:

  • Power up the Windows device and confirm it has no fault.
  • Get the software- HP Print and Scan Doctor properly on the computer.
  • Access the software setup file and carry on with the wizard procedure.
  • Finish HP Print and Scan software setup and access the software.
  • The Start button will display on the screen, click on it.
  • After that, choose your HP Deskjet 3772 printer.
  • Next, run the diagnostic.
  • If the Deskjet 3772 printer name is not in the Windows OS, go to the next step.
  • Select – “My Product is not listed”.
  • Move on with the wizard instructions and add your DJ printer.
  • Then, access the Printers & Scanners section on your Windows device.
  • Confirm that the “Let Windows manage my default printer” option is untick.
  • Select the HP DJ 3772 printer name and proceed to set it as the default printer.
  • Check the USB cable connections in the Deskjet printer and confirm it is perfect.
  • The HP Deskjet 3772 printer will convert to online mode.

Call our expert tech team for more details.


Sometimes the HP 3772 printer might become offline when printing using a Mac device, fix it with the method below:

  • ON the Mac computer and save the software – HP Smart App on it.
  • Install the HP Smart App software using the wizard steps and open it.
  • Click on the Printer option and go for the “Diagnose and Fix” option.
  • Choose- Start and wait for the analyzing process to complete.
  • Choose the Apple icon on the Mac device and select- System Preferences.
  • Then, choose the displayed “Printers & Scanners” option.
  • Click the minus symbol displayed near the Deskjet printer name.
  • Uninstall the DJ 3772 printer and click the Plus symbol.
  • Add your HP 3772 printer to the Mac computer as per the on-screen procedure.
  • Still, if the HP Deskjet 3772 printer is not online, move on to the computer.
  • Access the System Preference section and click- Printers & Scanners.
  • Right-click on the Mac device screen and click- Reset Printing.
  • Select the Reset option to proceed and finish the resetting process.
  • Click – Plus icon and re-add your DJ 3772 printer with the help of on-screen steps.
  • Make sure that the USB cable connection in the DJ printer is perfect.

Call our technical team for more technical support.

HP Deskjet 3772 scanning error


If your DJ 3772 printer shows the scanning issue while scanning with the Windows device, solve the issue using the below steps:

  • Switch ON the Windows computer.
  • Make sure that the computer has no issue.
  • Then, ensure to have a Wi-Fi network on the Windows computer.
  • Download the “HP Print and Scan Doctor” software on the Windows computer.
  • Open HP Print and Scan Doctor software setup file on the device.
  • The installation process of software begins on the Windows computer.
  • Continue with the software installation using the on-screen steps.
  • Finish HP Print and Scan Doctor software setup and open it.
  • Next, open HP Print and Scan Doctor and click on the Start option.
  • Lastly, choose the Deskjet 3772 printer and select- Fix Scanning.


If you face the scanning problem with HP Deskjet 3772 printer while using a Mac device, then solve it with the below steps:

  • Turn ON the Mac device and ensure it has no issue.
  • Then, confirm that the Mac device has stable internet.
  • Save the software- HP Smart App on your Mac computer.
  • Run the software setup file on the Mac device folder.
  • The software installation process begins on the Mac OS.
  • Continue using the on-screen steps and finish the installation process.
  • Access the installed software and select the Add Printer button.
  • Add your DJ 3772 printer with the wizard steps and choose your DJ printer.
  • After that, choose the shown option- Printers and select- Diagnose & Fix.
  • Click – Start and wait until the DJ printer troubleshooting process gets over.

Contact our professional team for additional technical support.

Get in touch with our technical team when you face any issue with your new 123.hp.com/setup and installation. Contact us for assistance with downloading and installing printer drivers in a matter of minutes.

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HP Deskjet 3772 printer driver unavailable

The simple instructions for making the HP Deskjet 3772 driver unavailable are:

  • Activate the computer and ensure to have no problem with it.
  • After that, confirm that the Wi-Fi network on the device is perfect.
  • Save the HP Easy Start driver software installation file on the device.
  • Click on the installation file two times to initiate the setup process.
  • Proceed with the installation process using the on-screen steps.
  • Complete the installation process of HP Easy Start Driver software.
  • Access HP Easy Start Driver software and select the Scan Now button.
  • Select the displayed option- Update shown in front of the DJ printer name.
  • Proceed with the process using the procedure given on the screen.
  • Once the process is accurately completed, power off the computer.
  • Now, deactivate the wireless router and HP Deskjet 3772 printer.
  • Wait for a few seconds and ON the HP Deskjet 3772 printer.
  • After that, ON the computer and Wi-Fi router.
  • Finally, print a sample document to ensure the driver problem is correctly solved.

If still, the HP Deskjet 3772 driver is unavailable, call our tech experts. The experts will guide you instantly.

HP Deskjet 3772 Won’t Connect to WiFi

Connect the DJ 3772 printer to the Wi-Fi easily and quickly. The general procedure to connect the DJ printer to the wireless network is:

  • Activate the HP Deskjet 3772 printer.
  • Make sure that the DJ printer has no issue.
  • Access the printer panel and select the option- Setup.
  • Choose the displayed network setup option.
  • After that, select the wireless settings option.
  • Now, choose the shown wireless setup wizard.
  • Several Wi-Fi networks will appear on the HP Deskjet 3772 printer.
  • Choose your device Wi-Fi and proceed with the on-screen instructions.
  • Finish HP Deskjet 3772 wireless setup and print a test file.

If you require more information on this, call our team.

HP Deskjet 3772 Print Jobs Stuck in Queue

Windows 10- Delete job files and restart

If the printer job stuck in queue problem arises with HP 3772 printer while printing with the Windows OS, then use the below steps to fix it:

  • To begin with, move on to the computer.
  • Ensure that files opened in the device are properly saved & closed.
  • Then, move on to the keyboard and press the keys (Windows and S).
  • Type – Service.msc on the DJ printer search bar and continue.
  • Now, choose the displayed option- Printer Spooler.
  • Then, you will see the option- Restart the Service, click on it.
  • Wait until the process completes.
  • Now, the problem will be accurately solved.

Finally, the HP Deskjet 3772 printer starts working.

Mac- Restart the router and printer

If you come across the print job stuck in queue problem while printing using a Mac device, fix it with the procedure given below:

  • Move on to the Wi-Fi router.
  • Press the router WPS button and hold it until the router gets off.
  • Then, remove the power cord from the wireless router.
  • After that, access the HP Deskjet 3772 printer.
  • Press the DJ printer WPS button and hold it until the printer deactivates.
  • Disconnect the power cord from the DJ printer.
  • Wait for a few minutes and connect the power cord to the DJ printer.
  • Then, connect the other end of the power cord to the router.
  • Power up the wireless router and HP Deskjet 3772 printer.

Call our customer support experts if the same issue happens again.

HP Deskjet 3772 Printer can only print black

If your HP Deskjet 3772 printer is delivering only black prints, then solve it using the method given below:

  • Check the HP 3772 printer ink cartridges installed in the printer.
  • Ensure that the ink cartridges have proper ink levels.
  • If the ink levels in the cartridges are not accurate, remove the cartridges.
  • Get new ink cartridges and remove the yellow tapes from them.
  • Insert the ink cartridges properly into the DJ printer cartridge slots.
  • After that, load suitable papers into the printer paper tray.
  • Access the file you need to print and take its print with HP Deskjet 3772 printer.

If still the DJ printer is delivering black prints, then call our customer support team.