HP Deskjet 2742e Troubleshooting

The HP DeskJet 2742e printers can sometimes face issues from time to time. The key is to resolve the printer issues. Some of the issues that the HP DeskJet 2742e printer faces are offline issues, scanning errors, driver unavailable and wifi connection issues. The steps below will assist in greyed, resolving and troubleshooting the HP DeskJet 2742e printer issue.
The below steps will assist in troubleshooting the HP DeskJet 2742e printer.

HP Deskjet 2742e Offline issue

Windows 10

    • Power up the HP DeskJet 2742e printer and the Windows device.
    • Click the Windows key choose the Settings and Control Panel.
    • Select Printers and Scanners and choose the HP DeskJet 2742e from the list.
    • On locating the HP DeskJet 2742e printer, right-click on it.
    • A popup menu will provide a list of options. Choose Set as Default.
    • This will make the HP DeskJet 2742e printer the default printer.

Windows 7, 8

  • When the HP DeskJet 2742e printer indicates, it is offline complete the following changes.
  • Click the Start button on the device and choose the Control Panel.
  • Select Printers and Devices and locate the HP DeskJet 2742e from the list.
  • If the printer is offline and is not set as the default printer, it will be grayed out.
  • Locate the HP DeskJet 2742e printer, and right-click on it.
  • A popup menu will appear on right-clicking on the HP DeskJet 2742e printer.
  • Select “Set as Default,” and the printer will be set as the default printer.
  • The HP DeskJet 2742e printer will not be greyed out, and a green tick will appear beside it.

Mac

  • Begin the process by restarting the HP Deskjet 2742e printer.
  • Once the printer is back on, allow the printer to remain idle for a few minutes.
  • Do the same for the device and the wireless connection.
  • Ensure the HP Deskjet 2742e printer, the device and the wireless connection are close.
  • Check if the power cord is intact and complete the other checks of the cables.
  • Remove the power cord for a few minutes and connect the printer back to the power supply.
  • Move over to the device, choose the Apple icon and select System preference.
  • Select Printers and Scanners, and the list of the printers will appear.
  • Add the HP Deskjet 2742e to the list and set it as the default printer.
  • Restart the Mac device and the HP Deskjet 2742e printer.

HP Deskjet 2742e scanning error

Windows

  • There could be physical or software issues that the printer could face.
  • The issues can be removed and rectified with the proper instructions and guidelines.
  • Check the wireless connection. The connection should be stable.
  • Check if the connection is active and working at the right speed.
  • Take a test report to check the connection. The test report will indicate the connection.
  • Move over to the Windows device and establish the connection again.
  • Check the HP DeskJet 2742e printer driver and update the printer if needed.

Mac

  • Restart the HP DeskJet 2742e printer device and complete a few checks.
  • Restart the printer, the device and the wireless connection.
  • To restart the HP DeskJet 2742e printer, remove the power cord from the printer’s rear end.
  • Do the same for the other end of the printer. Remove the power cord from the power supply.
  • Turn off the Mac device and allow the printer to remain idle for a few minutes.
  • Move over to the wireless router. Press and hold the power button until all the LED lights are turned off.
  • Allow the printer, the device and the wireless connection to remain idle for a few minutes.
  • Turn it back on after all the devices have been turned off.
  • Complete a check of the printer drivers update and the same for the device software.

Take a final check to ensure the HP DeskJet 2742e printer scanner issue has been resolved

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HP Deskjet 2742e printer driver unavailable

  • Complete the first check of making sure there is an active wireless connection.
  • The connection should be stable and function at the right speed.
  • Check the HP DeskJet 2742e printer driver. Make sure it is updated.
  • If there is an available update, an available update, complete the update at once.
  • Proceed to complete the same check of the Windows or the Mac device.
  • After the update has been completed, restart the printer and the device.
  • After the printer has been restarted, the driver should be available.

HP Deskjet 2742e Won’t Connect to WiFi

  • The first step to resolving the issue of the HP DeskJet 2742e printer won’t connect to wifi.
  • Check if the wireless connection is active. The connection should be stable and function at the right speed.
  • Make sure the wifi router is compatible with the HP DeskJet 2742e printer.
  • Place the printer, the device and the wireless connection close to each other.
  • Restart the HP DeskJet 2742e printer. Remove the power cord from the power supply.
  • Remove the power cord from the rear end of the printer and the other end of the power supply.
  • Connect the wireless connection to the printer using the WPS push button.
  • Press and hold the WPS button on the printer, and the device and the connection will be established.

HP Deskjet 2742e Print Jobs Stuck in Queue

Windows 10- Delete job files and restart

  • When a print command is sent to the HP DeskJet 2742e printer, the document will be added to the print queue.
  • It is recommended that all the current print jobs shot to the printer be removed.
  • Open the printer icon on the right corner of the screen. Please select all the pending print jobs and delete them.
  • Restart the HP DeskJet 2742e printer. Remove the power cord from the printer’s ends to complete this step.
  • Then remove the power cord from the power supply and allow it to remain idle.

Proceed further by restarting the device the HP DeskJet 2742e is connected to.

MAC – Restart the router and printer

  • Switch off the HP DeskJet 2742e printer by removing the power cord.
  • Remove the power cord from the rear end of the printer and the power supply.
  • Allow the printer to remain idle for a few minutes and then power it up.
  • Connect the power cord back to the printer and then the power supply.
  • It will turn back on and allow it to remain idle for a few minutes.
  • To restart the Mac device, choose the Apple icon on the screen.
  • Scroll down and choose Restart and give confirmation.
  • Give it a few minutes to connect back and power up.

HP Deskjet 2742e Printer can only print black

  • The first step is to ensure there is sufficient ink in the cartridges.
  • Replace the ink cartridges if needed. Check if there is any physical damage caused to the printer.
  • Check if the ink cartridges have been inserted correctly into the HP DeskJet 2742e printer.
  • Complete a quick test print to check if the issue has been resolved.

Following this, restart the HP DeskJet 2742e to make sure the issue has been removed.